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Answers, when the market moves

Search the knowledge base for account, funding, trading and platform questions, or reach a person on the desk. Built for traders who need a precise answer fast.

  • Verification (KYC) requires a government-issued photo ID and a proof of address dated within the last 90 days. Most submissions are reviewed within one business day. Until verification clears you can fund a demo and place test orders, but live deposits and withdrawals stay locked.

No deposit fees · Withdraw in minutes · 24/7 support

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Five areas cover almost every question, from first deposit to managing leverage and securing your funds.

Account & verification

Open a live account, complete KYC and move from demo to funded trading.

Registration · KYC documents · Account tiers

Deposits & withdrawals

Fund in fiat or crypto, track settlement and withdraw to a verified method.

Methods · Processing times · Limits

Trading

Leverage, margin, swaps and how raw ECN spreads and commission are applied.

Leverage to 1:2000 · Margin · SL/TP

Platform

Set up the terminal, manage watchlists and connect MetaTrader and mobile.

Web terminal · MetaTrader · Mobile

Security

Protect your account with 2FA, fund segregation and withdrawal whitelists.

2FA · Whitelist · Segregation

Popular questions

What traders ask most

Straight answers on funding, leverage, execution and security. Use the search above to filter.

  • Verification (KYC) requires a government-issued photo ID and a proof of address dated within the last 90 days. Most submissions are reviewed within one business day. Until verification clears you can fund a demo and place test orders, but live deposits and withdrawals stay locked.

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Our multilingual desk answers around the clock. Reach out and a specialist will pick up your account, funding or platform question directly.

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Trading margin forex and CFDs carries a high level of risk to your capital and may not be suitable for all investors. Educational answers on this page are general information only and are not investment advice.